Where do you ship to?
New Zealand wide.
How long will it take for my order to arrive?
All our items are sent by courier. When your order has been shipped, you can expect delivery within 1-3 business days. Rural deliveries may take longer.
What should I do if my goods arrive damaged?
Please inspect your order when it arrives by courier, if you find your goods are damaged, save the all packaging and contact us immediately so we can follow this up for you with the courier company. We will need you to complete a form and the courier company will inspect the goods and packaging. It is essential that we are contacted within 3 days, if we are notified after this time, the claim may be declined.
Can I return the goods?
All our products are guaranteed. If you are unhappy with the quality or performance of the goods you have ordered, please contact us. Provided the goods are unused, purchased within 7 days and the packaging is intact, we will gladly exchange the item for a store credit. Please note that a restocking fee may apply. We are unable to exchange clearance items, ex-demonstration items, strings, reeds, mouthpieces, turn table cartridges, software, mouthpiece instruments or consumables.
What if the item I purchased has a fault?
All of our products are backed by a full 12 month warranty. Any products which have been proven to be defective within this period will be repaired or replaced free of charge.
Please note that this warranty only applies to manufacturer's defects and does not cover general wear and tear, improper use, damage caused through neglect or poor storage, delivery costs or damage caused through unauthorised repairs. In some instances where a product has been displayed in-store the product may not include original packaging. Provided there is no fault with the product (manufacturer or otherwise) Music Planet may ship in different packaging.
Can I cancel an order?
You may cancel an order which has not yet been shipped. Please contact us immediately.
What does "Sent From Supplier" mean?
Occasionally, we will send part (or all) of your order direct from our NZ supplier to speed up the delivery time.
You should receive your order within 1-3 business days of receiving a "Sent From Supplier" email notification. Please allow an extra 1-2 business days if you live in the South Island, or require Rural Delivery.
Feel free to contact us on firstname.lastname@example.org or 09-969-1676 if you require any further assistance with your order.