I feel very comfortable buying gear off them as their knowledge base is so good and I trust them not to steer me wrong, especially when they say "I own the same one just in a different colour."
Comparing this store to others of your competitors well they aren't anywhere in the same league. Music Planet for life
I would like to thank Riley for the huge amount of help he was to me while I was guitar shopping. Knowing little to nothing about guitars Riley helped me pick a fantastic one for my partners birthday.
I was really feeling the pressure as I needed the guitar within 48hours... To my suprise it arrived the very next morning!Excellent customer service! I have a very happy birthday boy :)Thanks again!
Hello everyone at Music Planet, Just a quick message to let you know that I have received all of my order now - the second package arrived safely, yesterday. I am very happy with everything - and am looking forward to stringing up my guitar soon, with the new strings! Thank you so much for your very helpful advice and updates, and for your really prompt and excellent service. I will certainly be shopping with you again, just as soon as I need something else from you. Hope you all have an enjoyable weekend.
Music Planet have to the best chain of stores in NZ. Great products, really honest and helpful experienced staff and they always treat my guitar/bass & drum students with respect and kindness.
Music Planet is super helpful, polite, delivery quick and generally overall have what it takes to make it far in this industry - What more can I say.Even easier than Trademe A++++
Will be buying again off Music Planet Online for sure!
The customer service, speed of delivery, and product quality I received from musicplanet.co.nz was absolutely outstanding, just second-to-none.
The instrument which was sent to me as a gift, was 100% perfect, and I would recommend this company, and their professional and easy-to-use website to anyone, in a heartbeat.Thanks again Music Planet.
My son has had lots of fun last night getting to know his keyboard we bought from Music Planet Online, before his first lesson on Saturday.
Thank you so much for the brilliant service. We will definitely be using your company again for our future Musical purchases.
Was an absolute pleasure doing business with you.
A couple of words to thank the guys from Music Planet. I got what I needed much cheaper than anywhere else and on pick up got the best advice / help I have ever experienced in any music shop on a world scale.
I recently purchased a Vox VT50 amp online from Music Planet.
My order was handled quickly and efficiently and the personal contact to help me decide the best product for my needs was exceptional.
I would definitely look to these guys for my future purchases. I would also heartily recommended this amp to anyone looking for quality and versatility of tone at a great price.
After going through a reasonably complicated purchase with Music Planet, (buying from Australia for delivery in NZ), I have found the staff I have dealt with extremely friendly and helpful. They take an interest in what you are doing, know what they are talking about and are flexible in any arrangements to be made.
I would thoroughly recommend Music Planet, and wont hesitate to use them again in the future, and they have helped make one 50 year old couldabeen very happy.
Dear Music Planet,
I just wanted to write to express my appreciation for the service your staff gave me just before Christmas 2009.
I cannot recommend Music Planet and their staff more – my purchase was seamless, the service was outstanding, and the instrument purchased was in perfect condition on arrival.
Thank you for looking after me and dealing with all my back and forth emails.
I look forward to my next purchase with confidence! - Cheers!
I recently purchased a guitar amp for my studio from Music Planet and was blown away by the excellent customer service, not to mention the great prices. They went above and beyond the service I normally receive from retailers. It was great dealing with friendly people who really know their stuff and were willing to go the extra mile to help get me the best deal. I'd recommend anybody looking to purchase music equipment or recording gear to check out Music Planet. For price and customer service they can't be beaten!
Mark Sloane - Producer / EngineerAuckland
Very good service, excellent prices, I'll certainly be coming back to music planet for more stuff in future. If the instrument/product you're after isn't featured on the web site be sure to ask because they probably have it anyway.
I bought a guitar amp from music planet and I love it! The tone is awesome! Will definitely buy more guitar pedals etc from music planet in the future!
I ordered a midi keyboard as a Christmas present for my son yesterday, it arrived this morning. Wow. Impressed!
As a person relatively new the the world of guitars and amps the customer support I received while selecting the correct product from music planet was exceptional. Your staff was very knowledgeable and even discussed future proofing options that i had not considered, this gave me the best value solution for my current experience level, goals and budget. I would recommend music planet to anyone who is after products that not only come at an excellent price but also with sound advice, support & after sales service beyond the call of duty.
May I just say how impressed I've been with your service, quick and helpful email replies, the gift you kindly threw in, and the fast delivery. I'll be sure to be back in the future, and to pass the word along.
We weren't sure whether the order was going to arrive on time for my son's birthday, (the order was placed only a couple of days before) when the courier turned up in the morning of his birthday, right after my wife had wished him! His present neatly packaged delivered to our doorstep we were pleasantly surprised! Well done guys and thanks for the fast service and following up of the order status and product satisfaction.
Lucas Le rouxCanterbury
Received my order today - thanks a mil for your fast, efficient and friendly service!