Music Planet Guarantee

We stand behind every product we sell. If you’re not completely satisfied with your purchase, we’ll work with you to make it right - whether through store credit, a replacement, or refund. Quality, service, and your peace of mind are always our priority at Music Planet. 

Acoustic Pianos

We strive to make purchasing a Piano a seamless and enjoyable experience. Our knowledgeable and experienced team is here to provide expert advice & guidance, ensuring you find the instrument that perfectly suits your needs. We are committed to offering exceptional value, premium quality instruments, and New Zealand’s leading Piano Guarantee.

Piano Guarantee:

• New Pianos: 10-year guarantee
• Refurbished Pianos: 5-year guarantee

Please note, this guarantee does not cover normal wear and tear, or damage resulting from misuse, excessive heat, or humidity. To maintain coverage, your piano must be professionally tuned at least once every 12 months by one of our approved tuners.