I have only just got into playing the guitar this year and have been to a number of different music stores in that time. The one store I go to all most on a weekly basis is your Queen Street store. This isn't because of product range or good prices though the store is good at both of those. It is the clerks Tyler, Darin and Allan. They know me by name, which guitars I own. Amazingly friendly and have a wealth of knowledge which they freely share. I feel very comfortable buying gear off them as their knowledge base is so good and I trust them not to steer me wrong, especially when they say "I own the same one just in a different colour." The only problem is I often go there during my work lunch breaks and almost always spend too long talking guitars, gears and music with them and of course the odd demo of a product. When leaving the store today Allan told me "Make sure you get your John Lennon out and play some Cat Stevens on it." as I have been neglecting my Epiphone John Lennon EJ-160E. These three clerks are so dedicated at their jobs it is unbelievable. Sorry I am missing one clerk out of this praise letter, I think he maybe a part-timer or rotates between stores young guy and is a Bass player with long hair and always has a smile on his face. Comparing this store to others of your competitors well they aren't anywhere in the same league. I have only come across one clerk out of about 30 that was any where close to the Music Planet standard. Music Planet for life

Neil BriscoeAuckland

I would like to thank Riley for the huge amount of help he was to me while I was guitar shopping. Knowing little to nothing about guitars Riley helped me pick a fantastic one for my partners birthday. I was really feeling the pressure as I needed the guitar within 48hours... To my suprise it arrived the very next morning!Excellent customer service! I have a very happy birthday boy :)Thanks again!

Ema ZiolkowskiOrewa

Hello everyone at Music Planet, Just a quick message to let you know that I have received all of my order now - the second package arrived safely, yesterday. I am very happy with everything - and am looking forward to stringing up my guitar soon, with the new strings! Thank you so much for your very helpful advice and updates, and for your really prompt and excellent service. I will certainly be shopping with you again, just as soon as I need something else from you. Hope you all have an enjoyable weekend.

Jenni CozensAuckland

Hello everyone at Music Planet, Just a quick message to let you know that I have received all of my order now - the second package arrived safely, yesterday. I am very happy with everything - and am looking forward to stringing up my guitar soon, with the new strings! Thank you so much for your very helpful advice and updates, and for your really prompt and excellent service. I will certainly be shopping with you again, just as soon as I need something else from you. Hope you all have an enjoyable weekend.

Jenni CozensAuckland

Music Planet have to the best chain of stores in NZ. Great products, really honest and helpful experienced staff and they always treat my guitar/bass & drum students with respect and kindness.

Francis ForguesCanterbury

Music Planet is super helpful, polite, delivery quick and generally overall have what it takes to make it far in this industry - What more can I say.Even easier than Trademe A++++ Will be buying again off Music Planet Online for sure!

Damian MartinThames

The customer service, speed of delivery, and product quality I received from musicplanet.co.nz was absolutely outstanding, just second-to-none. The instrument which was sent to me as a gift, was 100% perfect, and I would recommend this company, and their professional and easy-to-use website to anyone, in a heartbeat.Thanks again Music Planet.

Josie OvendenGisborne

My son has had lots of fun last night getting to know his keyboard we bought from Music Planet Online, before his first lesson on Saturday. Thank you so much for the brilliant service. We will definitely be using your company again for our future Musical purchases. Was an absolute pleasure doing business with you.

Robyn SmithMorrinsville

A couple of words to thank the guys from Music Planet. I got what I needed much cheaper than anywhere else and on pick up got the best advice / help I have ever experienced in any music shop on a world scale.

Dave Ward-SmithRaglan

I recently purchased a Vox VT50 amp online from Music Planet. My order was handled quickly and efficiently and the personal contact to help me decide the best product for my needs was exceptional. I would definitely look to these guys for my future purchases. I would also heartily recommended this amp to anyone looking for quality and versatility of tone at a great price.

Jon PaskeWellington

After going through a reasonably complicated purchase with Music Planet, (buying from Australia for delivery in NZ), I have found the staff I have dealt with extremely friendly and helpful. They take an interest in what you are doing, know what they are talking about and are flexible in any arrangements to be made. I would thoroughly recommend Music Planet, and wont hesitate to use them again in the future, and they have helped make one 50 year old couldabeen very happy.

Lenny ThompsonAustralia

Dear Music Planet, I just wanted to write to express my appreciation for the service your staff gave me just before Christmas 2009: I had been searching for a Melodian for a while to give my fiancée for his Christmas present, and after a bit of research found that you guys stock Hammond instruments and also had a Melodian (such an odd instrument) in stock! I frantically ordered online, hoping to get this in time for Christmas and was exceedingly pleased that this was not a problem, despite the instrument needing to be shipped from your Auckland store to one of the Wellington stores for me to collect. Surprisingly, the parcel arrived on my door step literally overnight which was perfect! Thank you also for making the follow up call to make sure that I had actually received this as during initial email correspondence this was due to be sent to the store address for me to collect and not my home address. Having received this at home made it all the more easier for me – thank you! And the Melodian brought such joy to my fiancée (who loves collecting and playing weird and wonderful instruments)! I cannot recommend Music Planet and their staff more – my purchase was seamless, the service was outstanding, and the instrument purchased was in perfect condition on arrival. Thank you for looking after me and dealing with all my back and forth emails. I look forward to my next purchase with confidence! - Cheers!

Caroline BeechWellington

I recently purchased a guitar amp for my studio from Music Planet and was blown away by the excellent customer service, not to mention the great prices. They went above and beyond the service I normally receive from retailers. It was great dealing with friendly people who really know their stuff and were willing to go the extra mile to help get me the best deal. I'd recommend anybody looking to purchase music equipment or recording gear to check out Music Planet. For price and customer service they can't be beaten!

Mark Sloane - Producer / EngineerAuckland

Very good service, excellent prices, I'll certainly be coming back to music planet for more stuff in future. If the instrument/product you're after isn't featured on the web site be sure to ask because they probably have it anyway.

Pam EwenNelson

I bought a guitar amp from music planet and I love it! The tone is awesome! Will definitely buy more guitar pedals etc from music planet in the future!

Greg TaylorOrewa

I ordered a midi keyboard as a Christmas present for my son yesterday, it arrived this morning. Wow. Impressed!

Ray MoxhamHamilton

As a person relatively new the the world of guitars and amps the customer support I received while selecting the correct product from music planet was exceptional. Your staff was very knowledgeable and even discussed future proofing options that i had not considered, this gave me the best value solution for my current experience level, goals and budget. I would recommend music planet to anyone who is after products that not only come at an excellent price but also with sound advice, support & after sales service beyond the call of duty.

Jason StrawbridgeWellington

May I just say how impressed I've been with your service, quick and helpful email replies, the gift you kindly threw in, and the fast delivery. I'll be sure to be back in the future, and to pass the word along.

Patrick KrauseAuckland

We weren't sure whether the order was going to arrive on time for my son's birthday, (the order was placed only a couple of days before) when the courier turned up in the morning of his birthday, right after my wife had wished him! His present neatly packaged delivered to our doorstep we were pleasantly surprised! Well done guys and thanks for the fast service and following up of the order status and product satisfaction.

Lucas Le rouxCanterbury

Received my order today - thanks a mil for your fast, efficient and friendly service!

Meghan WoodAuckland