UPDATE! Music Planet will continue to accept online orders.

Your order will be shipped as soon as lockdown restrictions are lifted.

 

To our Music Planet community,

 

We hope you and your families are doing well during this challenging time. Our thoughts are with all of you. We will get through this if we pull together, adhere to Government directives designed to keep us all safe and, most importantly, #stayhome.

Below is a short update on Music Planets COVID-19 response plans.

 

MUSIC PLANET ORDERS - To keep our staff and community safe, and to comply with Ministry of Health objectives as a non-essential business, we are closing our distribution centre from Wednesday 25 March. The online sales team will now be working remotely.

We have dispatched the majority of orders received prior to 24 March, and will contact customers who have orders that are unable to be delivered with an offer of refund, or, delivery at a later date.

We will keep our website fully operational and will be accepting orders as usual. All orders received will be dispatched as soon as government restrictions are lifted. We will keep our website and social media updated with information relating to online orders and store re-opening information.

 

CUSTOMER SERVICE

Our Online Sales team are working from home and will be available to help you out with any questions you have during this lockdown period. Whether these be regarding sales, or help with equipment and technical issues. We’ll do our best to work through any problems you may be experiencing. We apologise in advance if you can hear our kids getting up to mischief in the background!

 

 

WHILE WE HAVE YOU HERE....

It can be a tough road at the best of times for Musicians, so feel free to help them out where you can. Some are offering Skype lessons, streaming live shows, selling downloadable content to keep everyone active and engaged during this period.

Take a look at the Music Planet News section of our website, we will be uploading content to keep people busy and productive while in self-isolation.

Keeping yourself busy and productive is essential for good mental health and will stave off the cabin fever. We will post information and links to free software, free downloadable content and recommended paysites, along with other music-related online content.

Thank you for your ongoing support.  We wish you and your families and friends all the very best for the weeks ahead.

 

 

Stay safe and stay home.

Music Planet